Tixway helped thousands of small, medium, and larger enterprises to successfully streamline their customer support and leaving their customers happy with a customer support system that delights customers.
Quick and Easy Setup
Get up and running fast with a customer ticketing system tailored for your individual needs.
Your productivity is boosted with automated, transparent, and easy to use communication.
You are in full control of requests regardless of how your customers choose to contact you.
You have a streamlined helpdesk that is fully integrated with phone calls, emails, Tweets and Facebook Posts.
Never Miss A Conversation
Always have customers leaving satisfied with any query with our ticketing system.
Your customers will be able to see your companies’ best practices, FAQ’ and knowledge before they submit a ticket in order to educate themselves to your services and support system.
Tixway gives you the ability to get insightful email reports so that you can identify repeated problems and issues customers face. You will be able to identify and align your business and customer support with the needed graphs, numbers, and statistics. Your support staff will find easy integration and customers will be happy.
Marked, Assigned and Resolving made Easy
Sometimes you might be overflown with customers in need of urgent support and what is great about our system is that each customer of you are important. You and your customers will be able to track a ticket’s progress, from the minute it is submitted, to open and all the way throughout the process. From resolution and up to closure will your customers see that you value them and look after their needs. When one agent is busy, you can quickly assign a ticket to another one of your staff and everything is sped up significantly.
You learn more about your customers who open the tickets with our system. The better you know your customers the better you will be able to understand their needs.
We have useful keyboard shortcuts enabling you to navigate faster and perform quicker actions.
If you have customers that report the same problem or issue, all related tickets can be merged and resolved at the same time.