Support

tw-slider_0011_information_technology

Tixway offers expert professional services and support leaving you with clear knowledge on how to implement and leverage your ticketing system to its full potential. Your receive full implementation support with our professional development team and resolve any issues or questions you might have.

We offer configuration service that ensures your ticketing system runs at peak efficiency and smoothly. We even assist you with your email and server settings if you need it. When you launch this easy to use system, you nevertheless receive training for yourself and your staff to make the integration as smooth and painless as possible.

As professionals, we understand that our ticketing system is only a minute part of your existing IT solutions. Therefore are we also offering our specialized migration and integration of your existing applications already in use.

As one of our customers are you not limited to specific amount of support and periods connected to it. We are always available whenever you need issue resolution. You will also receive proactive updates for your ticketing system.

As part of our customer base will you not be working with third party support agents, but directly with our own Tixway developers. This ensure you always receive the best possible support for smooth, secure, and efficient installation and use of your ticketing system.

Client Reviews

Perfect for Any Size Company

We needed the best customer support ticketing systems for our large client’s base and that is exactly what we received from tixway.com. The staff, service, and speedy delivery that was specially customized to suit our enterprise were amazing. If you are looking for a helpdesk that runs smoothly, I suggest you try tixway! They offer the complete system at the lowest price on the web! It is a system that would work for any sized company!

Rentia Simpson CEO at addo.com

Comprehensive and Flexible Ticketing

I wanted a helpdesk that gives my customers better control while it remains incredibly simple and transparent that my customers could feel safe in the knowledge that thy will be responded to immediately. Where I previously could only accommodate my support agents to access tickets, customers did not know if their tickets have been opened or if the problem was busy getting resolved. Out of the myriad of ticketing systems I tried, Tixway was simply the best and it does not hurt that they were the most affordable as well!

Ingrid Samuels’s sales executive at frippa.com

tw-slider_0009_mt-technologypg18-061015

Our Customers are Incredibly Happy and so are we

We used tix way’s customer support ticketing system and we could not be happier. We are able to respond to our customers in a very timely manner, which resulted in more happy customers. I would not use another service again. They use the best software, are very competent professionals and their prices are unbeatable. Our helpdesk has never been so efficient in the past, thanks tix way, we will surely use your software for other websites as well.

Samuel Lee, web developer at inteiland.com

Great Efficiency since we Use this System

I have no problem in recommending this ticketing system as we have clear and efficient communication. We could clearly see the difference in communication between the helpdesk and our staff, while customers are updated immediately with a transparent system. The email integration keeping our customers updated on progress sped up the process tremendously and we have happy customers with any issues solved much quicker than before. If you need a powerful and easy to use ticketing system, I recommend that you get this ticketing support system.

Paul Roux, It Specialist at compete.com

No More Cumbersome Communications

My company is a huge fan of tixway as they gave us the best customer support ticketing system than we ever had here at casinouzmani.com. Our customers are what makes us a success and without them, we could not exist. They are incredibly affordable and their ticketing system works equally well across all platforms, where we had a problem before with mobiles. When our customers are happy we are happy. There is no more cumbersome communication tracking and the staff and support are open and very functional perfect for our needs.

Rafael Oslo CEO at Casinouzmani

tw-slider_0015_352114-technology-wallpaper